QuickBooks Error PS107: Causes, Symptoms, and Solutions

Introduction

QuickBooks is an essential tool for businesses, providing a robust platform for accounting and payroll management. However, users may sometimes encounter errors that hinder their workflow. One such error is QuickBooks Error PS107, which typically occurs during payroll updates. This blog will delve into the causes, symptoms, and solutions for Error PS107 to help you resolve it efficiently.

What is QuickBooks Error PS107?

QuickBooks Error PS107 occurs when there is an issue with downloading or installing a payroll update. This error prevents users from accessing the latest payroll features and tax table updates, making it crucial to address promptly.

Common Causes of QuickBooks Error PS107

1. Outdated QuickBooks Version: Using an outdated version of QuickBooks can cause compatibility issues during payroll updates.
2. Damaged or Corrupted Files: Corrupted or damaged QuickBooks or payroll files can lead to this error.
3. Internet Connectivity Issues: Unstable or slow internet connections can interrupt the update process.
4. Firewall or Security Software Interference: Firewalls or security software may block QuickBooks from accessing the update server.
5. Incorrect Configuration: Incorrect settings or configurations in QuickBooks can prevent successful updates.

Symptoms of QuickBooks Error PS107

• Error message displaying "Error PS107: An internal file in QuickBooks has become unreadable."
• Inability to download or install payroll updates.
• Slow or unresponsive QuickBooks performance during the update process.
• Frequent crashes or freezing when attempting to update payroll.

Solutions to Resolve QuickBooks Error PS107

1. Update QuickBooks to the Latest Version

Ensure that you are using the latest version of QuickBooks.

• Open QuickBooks and go to Help Update QuickBooks Desktop.
• Click on the Update Now tab and select Get Updates.
• Restart QuickBooks once the update process is complete and try updating payroll again.

2. Verify and Rebuild Data

Use the Verify and Rebuild Data utility to check for and repair data issues.

• Open QuickBooks and go to File Utilities Verify Data.
• If QuickBooks detects issues, go to File Utilities Rebuild Data.
• Follow the on-screen instructions to rebuild the data.
• Restart QuickBooks and attempt the payroll update again.

3. Check Internet Connectivity

Ensure that your internet connection is stable and fast.

• Test your internet connection by visiting a few websites or running a speed test.
• If you encounter issues, reset your router or contact your internet service provider.
• Once your connection is stable, try updating payroll again.

4. Configure Firewall and Security Software

Adjust your firewall and security software settings to allow QuickBooks updates.

• Open your firewall or security software.
• Create exceptions for the following QuickBooks files:
  • QBW32.exe
  • QBUpdate.exe
  • QBDBMgr.exe
  • QBDBMgrN.exe
• Open specific firewall ports used by QuickBooks: 8019, 56728, 55378-55382.
• Restart your computer and try updating payroll again.

5. Reinstall QuickBooks in Selective Startup Mode

Reinstalling QuickBooks in selective startup mode can help resolve installation issues.

• Press Windows + R to open the Run dialog box.
• Type msconfig and press Enter.
• In the System Configuration window, select Selective startup and uncheck Load startup items.
• Click OK and restart your computer.
• Reinstall QuickBooks and try updating payroll again.

6. Contact QuickBooks Support

If the error persists, consider reaching out to QuickBooks Support for professional assistance.

• Visit the QuickBooks Support website and select the appropriate contact method (phone, chat, or email).
• Provide the support representative with details about the error and the steps you've already taken to resolve it.
• Follow their guidance to fix the error and complete the payroll update.

Conclusion

QuickBooks Error PS107 can be a significant obstacle during payroll updates, but by following the solutions outlined in this blog, you can effectively troubleshoot and resolve the error. Updating QuickBooks, verifying and rebuilding data, checking internet connectivity, configuring firewall settings, and reinstalling QuickBooks in selective startup mode are all effective methods to fix the error. If the problem persists, consider reaching out to QuickBooks Support for professional assistance to ensure smooth and efficient payroll updates.

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