Baggage Allowance and Policies:
The Ethiopian Airlines Bulawayo Office in Zimbabwe is always ready to provide detailed information to passengers about their baggage allowance, carry-on, and checked baggage. The staff informs the customer about the weight limits, dimensions, and the number of bags allowed per class of ticket. It helps the passengers not to pay extra for carrying bags above the set limits.

Lost or Delayed Baggage:
In case one's baggage goes missing or gets delayed, the Bulawayo office offers excellent support in tracing the lost items and recovering them. The staff trace the baggage, keeping the passenger regularly updated so that their property gets returned within the shortest time.

Special Baggage Requirements:
The staff at Bulawayo gives specific guidance to passengers carrying special baggage items like sports equipment or musical instruments regarding the packing and checking of such. Additional documentation or fees required are explained, and all is done to ensure that these items get treated with care and delivered safely to their destination.

Damage and Compensation Claims:
In case of damage to a passenger's baggage during transit, the Bulawayo office is always available to help travelers in reporting the damage and processing relevant compensation claims. The staff guides travelers in documenting claims to ensure everything goes through efficiently and the passengers are given due compensation for damages incurred.

Restricted Items and Safety Directives:
The Bulawayo office provides passengers with information regarding restricted items not allowed on flights for the safety of each traveling passenger. The staff is entitled to explain to passengers the list of forbidden items and restrictions for liquids, gels, and aerosols in carry-on baggage, which is strictly ensured by international aviation safety standards.

Proactive Communication and Updates:
The Bulawayo office keeps passengers updated in advance whenever it makes any amendments or changes in its baggage policy. Restrictions, if temporary, changes in allowance limits, and even new safety guidelines are all detailed clearly to avoid hassle at the last minute and ensure smooth travels.

Customer Support and Assistance:
The Bulawayo office is always at the service of excellent customer care. The Bulawayo office staff is at hand to help answer questions on baggage. From answers about allowances to special baggage or lost items, the office is on board to give expert support in ensuring that care is exhibited to passengers throughout their journey.

Customer Support and Assistance:
The Baggage Office, located in Bulawayo, is fully customer-focused. Staff assists and advises on every issue regarding baggage, from allowance and special baggage to lost or damaged baggage, to ensure passengers experience a smooth process throughout their journey.